Effective date: 24 September 2026
Reo Chat is operated by REO CHAT LIMITED, a New Zealand company. In these Terms, “Reo Chat”, “we”, “us”, and “our” mean REO CHAT LIMITED.
These Terms apply to the Reo Chat website, installable web app, and native iOS and Android apps, shared messages, direct and group conversations, guest replies, invitations, notifications, translation and feedback features, and learning features including the Reo Chat Learning Companion. By using Reo Chat, you agree to these Terms and our Privacy Policy.
You must provide accurate account information, keep your login details secure, and tell us if you believe your account has been compromised. You are responsible for activity through your account unless it results from something Reo Chat is responsible for.
A Reo Chat handle must comply with our format and reserved-name rules. It may be visible to other users and does not give you ownership of a trade mark, name, or identity. We may change or remove a handle that impersonates somebody, infringes rights, creates a security risk, or is needed for service operation.
Guest conversation access belongs to the browser that received the expiring credential. Do not rely on guest access for long-term storage. Invitation links are personal, expire after 14 days, and may be accepted only through an account using the invited email address. Do not forward or misuse another person’s invitation.
You retain ownership of text, images, feedback, and other content you submit. You give Reo Chat a non-exclusive, worldwide, royalty-free permission to host, store, copy, process, translate, adapt, moderate, display, and transmit that content only as reasonably needed to operate, secure, support, review, and improve the service, and to comply with law. This permission lasts while the content is held for those purposes.
You must have the right to submit and share your content. If you include personal, confidential, culturally sensitive, or other protected information about somebody else, you must have an appropriate reason or permission and include only what is reasonably necessary.
Anyone with a shared-message link can view, copy, and forward the message. You are responsible for deciding who receives that link and what the message contains. An unlisted link is not a guarantee of confidentiality.
A Reo Chat conversation is access-controlled to its current participants. It is not end-to-end encrypted: Reo Chat and relevant service providers process message content in readable form to translate, explain, moderate, store, and deliver it. Do not use Reo Chat where end-to-end encryption or another specialised security standard is required.
Registered members added to a group can see the complete earlier conversation history. The person adding them must acknowledge this before adding them. Removing somebody prevents future in-app access, but cannot retract content they already saw, copied, forwarded, or captured. Other participants may also retain conversation history after you leave or close your account.
Reo Chat uses automated systems and third-party services to provide translations, explanations, moderation, image search, and some learning features. Content entered for these features may be sent to those providers for processing as described in our Privacy Policy.
Automated translations, explanations, suggested replies, and moderation can be incomplete, inaccurate, culturally unsuitable, or wrong for a particular context. You should check important content with an appropriately qualified person, especially before using it for legal, medical, financial, safety-critical, formal, or culturally sensitive purposes.
In a Reo Chat conversation, a source message may appear immediately while its translation is still being checked. Reo Chat may mark a translation as needing context and let the sender optionally clarify it; a refined translation can then replace the earlier draft in the same message.
Optional third-party services, including GIPHY image search and a Patreon connection for the Learning Companion, may also be subject to the provider’s own terms.
Push notifications and invitation emails are conveniences, not guaranteed delivery channels. A notification may identify the sender on a device lock screen even when message previews are off. You are responsible for device permissions, mailbox access, and choosing whether notifications are suitable for a shared device.
You must not use Reo Chat to:
Automated safety checks may assess content after it is submitted. We may withhold delivery or remove content when a safety concern is identified. Authorised administrators may access messages, conversations, related activity, invitations, and feedback when reasonably needed for support, translation-quality review, abuse prevention, security, legal compliance, or service operations. Administrators do not routinely read every conversation, and automated checks may not detect every safety concern.
We may remove content, revoke an invitation, restrict access, preserve relevant records, or suspend or close an account where reasonably necessary to enforce these Terms, protect users or Reo Chat, investigate a concern, or comply with law. Where practicable, we will consider the seriousness, context, and impact of the issue. Conversation participants can privately report a conversation or message. Either participant in a direct conversation can block further messaging and notifications in both directions; blocking does not erase the existing thread or copies already seen. Urgent concerns can be sent to privacy@reo.chat.
Eligible shared messages created while signed in can be deleted from message history. Public shared messages created without an account, or no longer accessible from their creating browser, may require a verified request to privacy@reo.chat. Current participants can download the conversation available to them in Reo Chat. Whole-conversation deletion is not currently self-service because the same history may belong to other participants.
Closing your account removes your active account identity and credentials but does not automatically erase shared messages or conversation history held for other participants. Your earlier messages may remain attributed to a “Deleted account”, be de-identified, restricted, or deleted as described in the Privacy Policy. Guest access expiring also does not delete the conversation.
We may change, suspend, or discontinue features, and do not promise that Reo Chat, a notification, an invitation, or a shared link will always be available. We will take reasonable care when making material service changes, but beta or developing features may change more frequently.
Reo Chat and its software, design, branding, and service materials are owned by us or our licensors. Except for your own content and uses allowed by law, you may not copy, modify, reverse engineer, sell, or redistribute them without permission.
Reo Chat is provided on an “as available” basis. To the fullest extent permitted by law, we do not give warranties about uninterrupted availability, the accuracy of automated output, or fitness for a specialised purpose. Nothing in these Terms excludes or limits a right, guarantee, remedy, or liability that cannot lawfully be excluded, including rights you may have under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Where the law permits, we are not responsible for indirect or consequential loss, loss caused by relying on automated output without appropriate checking, another participant’s conduct, or a recipient copying or forwarding content. This does not exclude responsibility to the extent loss was caused by our fraud, wilful misconduct, gross negligence, or breach of a non-excludable legal obligation.
You may stop using Reo Chat or close your account at any time. Provisions that by their nature should continue—including those concerning ownership, permissions needed for retained records, enforcement, disclaimers, liability, and governing law—continue after your use ends.
We may update these Terms as Reo Chat changes. We will publish the revised Terms and effective date here and provide reasonable additional notice before a material change where practicable. If you do not agree to a change, you can stop using Reo Chat before it takes effect.
These Terms are governed by New Zealand law. Nothing in these Terms prevents you from using a dispute process or legal right available to you. Questions can be sent to privacy@reo.chat, REO CHAT LIMITED, Wellington, New Zealand.