Effective date: 22 August 2026
Reo Chat is a service operated by Kanji Rocket Limited, a New Zealand company. In this policy, “Reo Chat”, “we”, “us”, and “our” mean Kanji Rocket Limited.
This policy covers the Reo Chat website and its message, translation, feedback, account, and learning features, including the Reo Chat Learning Companion.
Depending on how you use Reo Chat, we may collect:
You may use the basic message service without creating an account. If information is required for a particular feature, not providing it may mean that feature cannot work.
We collect information from you, from your use of the service, and from services you choose to connect. We use it to:
Authorised administrators can review messages, related activity, and feedback when reasonably needed for support, quality review, abuse prevention, or understanding how people are using the service. Access is limited to administrators and related activity is kept behind authenticated admin access.
Text and relevant context submitted for translation, explanation, moderation, or learning assistance may be processed by OpenAI. We use its business services, under which API data is not used to train OpenAI’s models by default. OpenAI may retain limited data for service operation, safety, or abuse monitoring in accordance with its terms and privacy commitments.
If you use image search, your search terms and related technical information are sent to GIPHY, and the selected image is supplied through GIPHY. We also use hosting, database, email delivery, and email hosting providers to operate and secure Reo Chat and communicate with you. These providers process information for us where necessary to deliver their services.
Some providers process information outside New Zealand. We select and manage providers with regard to appropriate privacy and security protections, including contractual protections where appropriate.
The Reo Chat Learning Companion is otherwise static and does not store your learning activity. If you choose to connect it to Patreon, Patreon processes the connection and provides the information needed to confirm your access. Patreon’s own privacy terms also apply to its service.
A shared message is available to anyone who has its unlisted link. Recipients may copy or forward that link, so do not include sensitive, confidential, or private information in a message. We do not promise that a shared link will remain secret after you give it to someone.
Messages created while you are signed in are linked to your account and can be managed from your message history. A person who created a message while not signed in may not have an account-based deletion control.
We keep personal information only while it is reasonably needed for the purposes described above, to provide an ongoing message or account, or to meet security, dispute, and legal requirements. Different records have different retention periods. For example, campaign attribution cookies expire after 90 days, while a shared message may remain available until it is deleted or is no longer reasonably needed.
If you created a message while signed in, you can delete it from your account. You can also close your account through the account controls. Closing an account does not automatically delete public messages that have already been shared.
If you cannot delete a public message because you created it without signing in, no longer have access to the original browser, or deleted your account first, email privacy@reo.chat. We may ask for information reasonably needed to verify that you created the message or that deletion is otherwise appropriate.
Information may remain for a limited period in security logs, email records, or backups until those records are deleted or overwritten through their normal cycles. We may also retain information where reasonably required by law, to resolve disputes, or to protect the service.
We use reasonable technical and organisational safeguards, including access controls and secure password hashing. No online service is completely secure, so please use a strong password and do not submit information that is unnecessarily sensitive or confidential.
Under the New Zealand Privacy Act 2020, you may ask for access to personal information we hold about you and ask us to correct it. You may also request deletion, although deletion can be subject to legal, security, verification, and operational limitations.
Email privacy@reo.chat with enough detail for us to understand your request. We may verify your identity before releasing or changing information. We aim to acknowledge requests promptly and will respond within the time required by law, normally no later than 20 working days.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
We may update this policy as Reo Chat changes. We will publish the updated policy here and change the effective date, and will provide additional notice if a change is material.
For privacy questions or requests, contact the Privacy Officer at privacy@reo.chat, Kanji Rocket Limited, Wellington, New Zealand.
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